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If for any reason you cannot point to your site in your web browser,
here is a list of things you can do to troubleshoot the problem. It is
recommended that you follow the steps in the order presented.
Is your domain name Registered?
If you bought a hosting plan where WE register your domain name, there is an address in the
welcome email you recieved that you must go to to fill in registration informaiton so we get all the details correct in the registrant info.
If you already have an existing domain name you MUST change the primary and secondary host dns information to reflect your new box name servers.
Your new Primary and Secondary host name servers are listed in your welcome email under the BOX# portion.
Check that your DNS has fully propagated
If
you have just recently set up your hosting account with us, your site DNS
records may not have fully propagated yet. It generally takes 24-72 hours
for all the root servers around the world to update any changes in your
DNS records. If you have a name based hosting account, try pointing to
http://yourIP/~username using the IP and
username provided in your Welcome Email. If you have an IP based hosting
account, try pointing to http://yourIP.
Assuming you have uploaded your site files to the server properly, you
should be able to see your site. If so, it just means you will have to
wait a bit longer for DNS to fully propagate.
Make sure your DNS is configured
properly
Ensure that you have properly configured your DNS
records in your domain name account. Login to your account at your domain
registrar and double-check the nameservers. You can also perform a whois
online to check the records attached to your domain.
Try surfing other sites
Try pointing to other
sites in your browser. It's entirely possible your ISP is experiencing
connectivity problems, in which case the issue is with your Internet
connection rather than your site's connectivity.
Ask a friend to point to your site
Ask a
friend (who preferably uses a different ISP than you) to try pointing to
the site. It will be a good indication as to whether the problem is with
your connection or your ISP.
Ping your
site
Try pinging your site. Ping is a program that "bounces"
a request off of another computer/server over the internet to see if the
remote computer is responding. To ping your site, click Start>Run and enter command. Click OK. Then type ping
yoursite.com (where yoursite.com
is your actual domain). Hit Enter on your
keyboard. The results will show 4 attempts to send a packet to your site.
If your site is reachable, it will show no lost packets.
Do a traceroute
Perform a traceroute on your
site. A traceroute is a utility which allows you to literally trace your
connection to a server/computer. It measures the time it takes to reach
each point needed for the connection. There are many online tools which
will allow you to perform the traceroute. Alternatively, you can do it
yourself. To traceroute your site, click Start>Run and enter command. Click OK. Then type tracert
yoursite.com (where yoursite.com
is your actual domain). Hit Enter on your
keyboard. The results will show you the number of hops between your local
computer and your site server. It can give you a good indication of any
connectivity disruption along the way.
Send in
a support ticket
If all else fails, send in a support ticket
to our Help Desk. The URL for our Help Desk is listed in the table at the
top of this
page. You will be prompted for a username and password as this is a protected area for all our clients. Refer to your welcome letter for the access informaiton for the Utilities section of the Besthost1 website
You may also want to submit instant feedback using our FEEDBACK FORM
You can also page a Live operator or leave a message in the operator Window.
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